PRIVACY POLICY Concerned about the protection of your private life, Zeroimpact is committed to ensuring the best level of protection for your personal data. As part of its activities, Zeroimpact provides its customers with an e-commerce service accessible from the website, https://www.zeroimpact.fr/ and from a compatible version for smartphone and tablet on iOS and Android. To deliver its service, Zeroimpact collects personal data on individuals. Data collection is carried out on the website, on mobile applications, by telephone, or when receiving a paper order. The purpose of this section is to provide you with complete information on the use made of the personal data of its customers. Zeroimpact, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data. In the forms for collecting personal data on the site or in paper format, the customer is notably informed of the compulsory nature or not of the collection of data. COLLECTION OF PERSONAL DATA Zeroimpact collects personal data and implements data processing. LEGAL BASIS OF PROCESSING User privacy is protected by regulations. Under data protection regulations, Zeroimpact is only allowed to use the personal data of its users if it has a valid legal basis. Zeroimpact must ensure that it has one or more of the following legal bases: the performance of a contract (for example to process and fulfill an order for goods or to open and manage an account), or; the execution of a legal obligation (eg: keeping invoices), when the user has given his consent. Zeroimpact respects the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within a group of companies. We collect personal data from its customers to carry out the following processing: processing requiring the collection of consent, the person concerned has the option of withdrawing their consent by making a request via the following email: serviceclient@zeroimpact.fr In application of articles 14 to 22 of regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights: A right of access A right of rectification A right of opposition and deletion to the processing of their data A right to oppose profiling A right to limit processing A right to the portability of their data These rights can be exercised with Zeroimpact, which collected the personal data in the following way: By electronically: serviceclient@zeroimpact.fr The request must be accompanied by proof of identity. In the event of no response or an unsatisfactory response, the data subject has the option of contacting the supervisory authority of his country of residence: In France, the CNIL: https://www.cnil.fr/ OUR SECURITY MEASURES TO PROTECT YOUR DATA *General rules: As data controller, Zeroimpact takes all necessary precautions to preserve the security and confidentiality of the data and in particular, to prevent it from being distorted, damaged, or that unauthorized third parties have access. We have a security system in order to ensure the utmost security of the data collected and to detect data breaches. Rules applicable to banking and credit card data In order to ensure payment security, we use the services of a PCI-DSS certified service provider. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of data, by card and by transaction. When you place an order for credit card payment, our order taking system connects in real time with the certified and secure banking system to European and international standards which collects your data and carries out various checks to prevent abuse and fraud. Encrypted banking data is stored on its servers and is never transmitted to our servers. The authorization request is made to our French banking service provider domiciled in France, which sends us a transaction number which allows operations up to the amount of the authorization. In order to avoid having to enter your bank details again during future orders, you can choose, by checking the acceptance box provided for this purpose, that your bank cards are associated with your online account. They are recorded by our banking service provider in a secure manner. The bank details associated with the authorization number are kept for the duration of the transaction (payments after shipment of the goods) and for the processing of any complaints (returns, disputes). If you have chosen to register your bank cards, these are automatically deactivated when the validity date of the card expires. Fight against internet fraud: In order to secure payments and deliveries and ensure optimal quality of service, the personal data collected on the site is also processed by Zeroimpact to determine the level of risk of fraud associated with each order and, if necessary, help to modulate the conditions for its execution. COMMERCIAL SOLICITATIONS: Prospecting by email and sms. Zeroimpact complies with the rules enacted by Directive 2002/58/EC of July 12, 2002, which provides for the express prior collection of the User's consent for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when creating your account on the site, you are expressly asked for your consent: to receive offers by email to receive offers by sms Zeroimpact will not send you personalized solicitations by email or sms if you do not have not consented. In all cases, the User has the possibility of opposing the receipt of these requests by carrying out the following actions: By contacting customer service: serviceclient@zeroimpact.fr USE OF COOKIES: When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be saved in "Cookies" files stored on your terminal, subject to the choices you have made regarding Cookies and that you can change at any time. In accordance with Directive 2002/58/EC of July 12, 2002, we obtain your prior consent to the deposit of advertising cookies, audience measurement and sharing on social networks. You can choose at any time to express and modify your wishes in terms of cookies. For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies, For Safari™: http://docs.info.apple.com/article.html ?path=Safari/3.0/fr/9277.html , For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 , For Firefox™: http:/ /support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies , For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html