PRIVACY POLICY Concerned about the protection of your private life, Zeroimpact is committed to ensuring the best level of protection for your personal data. As part of its activities, Zeroimpact provides its customers with an e-commerce service accessible from the website, https://www.zeroimpact.fr/ and from a compatible version for smartphone and tablet on iOS and Android. To deliver its service, Zeroimpact collects personal data on individuals. Data collection is carried out on the website, on mobile applications, by telephone, or when receiving a paper order. The purpose of this section is to provide you with complete information on the use made of the personal data of its customers. Zeroimpact, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data. In the forms for collecting personal data on the site or in paper format, the customer is notably informed of the compulsory nature or not of the collection of data. COLLECTION OF PERSONAL DATA Zeroimpact collects personal data and implements data processing. LEGAL BASIS OF PROCESSING User privacy is protected by regulations. Under data protection regulations, Zeroimpact is only allowed to use the personal data of its users if it has a valid legal basis. Zeroimpact must ensure that it has one or more of the following legal bases: the performance of a contract (for example to process and fulfill an order for goods or to open and manage an account), or; the execution of a legal obligation (eg: keeping invoices), when the user has given his consent. Zeroimpact respects the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within a group of companies. We collect personal data from its customers to carry out the following processing: processing requiring the collection of consent, the person concerned has the option of withdrawing their consent by making a request via the following email: serviceclient@zeroimpact.fr In application of articles 14 to 22 of regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights: A right of access A right of rectification A right of opposition and deletion to the processing of their data A right to oppose profiling A right to limit processing A right to the portability of their data These rights can be exercised with Zeroimpact, which collected the personal data in the following way: By electronically: serviceclient@zeroimpact.fr The request must be accompanied by proof of identity. In the event of no response or an unsatisfactory response, the data subject has the option of contacting the supervisory authority of his country of residence: In France, the CNIL: https://www.cnil.fr/ OUR SECURITY MEASURES TO PROTECT YOUR DATA *General rules: As data controller, Zeroimpact takes all necessary precautions to preserve the security and confidentiality of the data and in particular, to prevent it from being distorted, damaged, or that unauthorized third parties have access. We have a security system in order to ensure the utmost security of the data collected and to detect data breaches. Rules applicable to banking and credit card data In order to ensure payment security, we use the services of a PCI-DSS certified service provider. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of data, by card and by transaction. When you place an order for credit card payment, our order taking system connects in real time with the certified and secure banking system to European and international standards which collects your data and carries out various checks to prevent abuse and fraud. Encrypted banking data is stored on its servers and is never transmitted to our servers. The authorization request is made to our French banking service provider domiciled in France, which sends us a transaction number which allows operations up to the amount of the authorization. In order to avoid having to enter your bank details again during future orders, you can choose, by checking the acceptance box provided for this purpose, that your bank cards are associated with your online account. They are recorded by our banking service provider in a secure manner. The bank details associated with the authorization number are kept for the duration of the transaction (payments after shipment of the goods) and for the processing of any complaints (returns, disputes). If you have chosen to register your bank cards, these are automatically deactivated when the validity date of the card expires. Fight against internet fraud: In order to secure payments and deliveries and ensure optimal quality of service, the personal data collected on the site is also processed by Zeroimpact to determine the level of risk of fraud associated with each order and, if necessary, help to modulate the conditions for its execution. COMMERCIAL SOLICITATIONS: Prospecting by email and sms. Zeroimpact complies with the rules enacted by Directive 2002/58/EC of July 12, 2002, which provides for the express prior collection of the User's consent for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when creating your account on the site, you are expressly asked for your consent: to receive offers by email to receive offers by sms Zeroimpact will not send you personalized solicitations by email or sms if you do not have not consented. In all cases, the User has the possibility of opposing the receipt of these requests by carrying out the following actions: By contacting customer service: serviceclient@zeroimpact.fr USE OF COOKIES: When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be saved in "Cookies" files stored on your terminal, subject to the choices you have made regarding Cookies and that you can change at any time. In accordance with Directive 2002/58/EC of July 12, 2002, we obtain your prior consent to the deposit of advertising cookies, audience measurement and sharing on social networks. You can choose at any time to express and modify your wishes in terms of cookies. 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Article 1: General provisions The general conditions of sale govern the contractual relationship between zeroimpact and its client. Both parties accept them without reservation and therefore waive the right to prevail over any contradictory document, and in particular any general conditions of purchase of the customer. This contract is subject to French law. Article 2: Information on the products The descriptions and photos in the documents (catalogue, prospectus, price list, etc.) are deemed to be non-contractual and do not create an obligation for zeroimpact to deliver strictly compliant products. All modifications, additions or improvements both overall and in detail remain the absolute right of zeroimpact without possible recourse for the buyer. The dimensions, colors, weights and materials benefit from the tolerances of use during their manufacture. The use of zeroimpact products remains the sole responsibility of the customer. Article 3: Price offer Offers made by zeroimpact orally or by telephone do not constitute any commitment until they have been confirmed in writing. The offers are only valid for a period of one month and Zeroimpact reserves the right to modify the price without notice. However, orders in progress on the date of modification of the said tariff will be invoiced at the price of the current tariff on the day the order is placed in order not to penalize the customer. Article 4: Order and Commitment The order can be made by any means at the convenience of the customer, subject to compliance with the products, their price and the general conditions of sale of zeroimpact. The customer is required to provide all information necessary for delivery and invoicing. (surname, first name, social identity, address and siret number for companies, etc.). In the event of an error in the elements provided by the customer, the costs of reshipment will be entirely borne by him. The information recorded during the order is considered as proof of the transactions concluded between zeroimpact and the Customer. zeroimpact undertakes to honor orders received within the limits of available stocks and, in the absence of availability of the article, to inform the customer as soon as possible. Article 5: Delivery conditions All deliveries are subject to special conditions of which the customer will be informed when placing the order. The goods are sold on departure, and the risks and perils are the responsibility of the buyer, without zeroimpact being able to be blamed and held responsible for the consequences of any event beyond its control which would tend to delay or prevent the delivery of the command. No claim or compensation can be requested from zeroimpact. in the event of non-delivery of a package from the moment zeroimpact provides proof of the deposit of the package at the Post Office or with the carrier chosen by the customer. It is up to the customer to check the conformity of the products and to inform zeroimpact of any complaint within 48 hours and to take any action in the event of damage or failure, in accordance with the provisions of articles 105 and following of the Commercial Code. After this period, no complaint will be accepted. Unless waived, for any order below 800 euros excluding tax and promotional offers, transport costs will be borne by the customer. Article 6: Deadline The dates scheduled for delivery or dispatch are not binding and are given for information only, unless otherwise stipulated. No rescission of the sale or claim for damages can be justified for exceeding this indicative deadline. Article 7: Invoicing and payment conditions In the absence of specific conditions expressly agreed in writing, all our invoices are payable within 10 days (law 92 1442 of December 31, 1992) for companies and cash for individuals. Any discount derogating from our general terms and conditions of sale appears expressly on our invoices. In the absence of payment, in accordance with the provisions of the law indicated above, any sum remaining due automatically entails the total payment of the receivable and the accepted bills, as well as the application of penalties for delay calculated at the minimum rate of 1.5 times the legal interest rate. In addition, the customer will be fully responsible for litigation recovery costs which may not be less than 300 €uros. Article 8: Reservation of ownership Zeroimpact reserves ownership of the goods until full payment of the price by the customer. This right of claim relates both to the goods and to their price if they have already been used, consumed or damaged, in accordance with the legal provisions. Article 9: Dispute Any dispute that may arise on the occasion of the interpretation or execution of this agreement and the contract binding the parties is the responsibility of the Commercial Court of PARIS, which has exclusive jurisdiction notwithstanding any clauses to the contrary. . Art 10 - Intellectual property rights All the images, all the texts available on this site, all the names of the products or brands mentioned are the exclusive property of the registered trademark ZERO IMPACT or companies under license concessions. You can download, display or print the information available on this site for exclusively private use, for non-commercial purposes, without modifying any mention relating to intellectual property rights and making sure to reproduce on each copy that will be made the following mention: "This document comes from the ZEROIMPACT website whose reference URL is https://www.zeroimpact.fr/ "All reproduction rights are reserved" Any use, other than that referred to above, is prohibited without prior authorization and writing of the ZEROIMPACT brand All infringements against the registered trademark ZEROIMPACT or ZERO IMPACT, fall under the action for counterfeiting by the application of articles L.713-3 and L.716-4 of the Property Code intellectual.